Refund policy

Return & Refund Policy

At Kalakriti By Sonal, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Eligibility for Return or Exchange

To be eligible for a return or exchange:

• The request must be made within 7 days of delivery.
• The jewellery must be unused, unworn and in its original condition.
• The product must be returned with its original packaging, tags and any accessories provided with the order.
• Products that have been worn, altered, damaged after delivery, or returned without their original packaging may not be accepted.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery with clear photographs or a video of the product and packaging.

After verification, we may provide a replacement or refund, as applicable.

For approved damaged or incorrect-product returns, Kalakriti By Sonal will bear the return shipping cost.

Exchanges

We offer exchanges within 7 days of delivery, subject to product availability and eligibility.

The product must be unused, unworn and returned in its original condition and packaging.

If the requested replacement is unavailable, we may offer an alternative product or refund, as applicable.

Change of Mind

We currently do not accept returns or exchanges simply because a customer has changed their mind, does not like the product, or no longer wants the product.

Return Shipping

For approved returns relating to damaged, defective or incorrect products, Kalakriti By Sonal will arrange or bear the applicable return shipping cost.

For any other return or exchange approved by us, the customer may be responsible for the applicable return shipping charges.

Refunds

Once the returned product is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed to the original payment method, subject to applicable payment processing timelines.

How to Request a Return or Exchange

To request a return or exchange, please contact us through the contact details provided on our website and include:

• Order number
• Product name
• Reason for the request
• Clear photographs/video of the product, where applicable

We reserve the right to reject a return or exchange request if the product does not meet the eligibility conditions stated above.